Refund and claims policy
If it isn't working,
we'll make it right.
When you try SlimActiv you're trusting us with something personal. We don't take that lightly. If you see no improvement in slimming, bloating or gut health after 30 days of daily use you're covered by our guarantee.
See how it works- No fine print
- Reply within 24 hours
- We read every email
The guarantee at a glance
days of daily use, counted from delivery
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Keep the empty box
No extra fees, no need to send back
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Refunds in 5 to 7 business days
After your claim is approved.
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Pause of cancel your subscription any time
Via email or directly online
Why we offer this
Everybody is different.
Our guarantee isn't.
We formulate with care and source every ingredient from suppliers we have vetted.
But what works well for one person may need a small adjustment for another. Different timing, a different routine.
So before any refund we would love to chat. Often one small tweak makes all the difference.
Tweaks we'll often explore together
30 minutes before lunch
1 sachet into 300ml of water before eating. This is how our product works best.
Consistency is key
Consistency is what makes the difference and results build over time.
Try for at least 30 days
Results build over time of consistent use.
If we can't find something that works for you, you get your money back. That's it.
How it works
Three steps.
It all starts with one email.
Email us
Send your order number to hello@slimactiv.com and tell us what you've experienced.
Let's talk it through
We review every claim. We may offer a replacement pack or store credit first, and you can say no.
Get your money back
Approved refunds go to your original payment method within 5 to 7 business days.
What happens with your order
Used it daily and saw no change
- Buy a 30 day pack or larger on slimactiv.com
- Use it daily for at least 30 days from delivery
- Claim within 7 days after 30 days of use
- First order only. One refund per customer, household or card
Something wrong with your order
- Email us within 24 hours of delivery with a photo
- We refund or reship within 2 working days
- No need to send anything back
- Applies to all packs including 15 day packs
Subscriptions
On subscription? You stay in control.
Just message us anytime to pause or cancel, no questions asked.
Email to pause or cancelYour first delivery is protected
Whether your subscription or buy one time only the guarantee applies.
A claim stops future charges
Once we received a claim we put your recurring subscription on hold.
Pause or cancel anytime
Just email hello@slimactiv.com and we'll handle it.
Tip: You can cancel or pause anytime with link provided when you subscribe.